Author's search
Search query
Career Stage
Junior Researcher Senior LeadingGender
Female MaleCountry
Sort by
ONE Index Relevance Docs
1,392 authors found
quering by "Service guarantee"
.
Showing
the first 25
sort by ONE Index.
|
885
One Index
|
Kandampully, Jay PhD 0000-0003-1394-2462 |
171 docs (1995 - 2024)
Hospitality , Service Quality , Value (mathematics) , Service Innovation , Customer Loyalty |
|
880
One Index
|
Voss, Chris PhD 0000-0001-6138-5379 |
162 docs (1974 - 2024)
Service Innovation , Performance Measurement , Manufacturing , Benchmarking , Value (mathematics) |
|
877
One Index
|
Grönroos, Christian PhD 0000-0003-0720-8819 |
152 docs (1973 - 2024)
Relationship Marketing , Value (mathematics) , Service-dominant logic , Value Creation , Business-to-Business Relationships |
|
872
One Index
|
Wetzels, Martin PhD 0000-0001-8569-5320 |
258 docs (1979 - 2024)
Service Quality , Perceived Value , Technology Acceptance Model , Empirical research , Customer Satisfaction |
|
865
One Index
|
Cai, Gangshu PhD 0000-0003-0673-5908 |
92 docs (2003 - 2024)
Dual-Channel Supply Chains , Auction Theory , Dynamic Pricing , Contracting , Market Competition |
|
865
One Index
|
Gummesson, Evert PhD |
160 docs (1977 - 2022)
Relationship Marketing , Business-to-Business Relationships , Value (mathematics) , Service Science , Service-dominant logic |
|
861
One Index
|
Witell, Lars PhD 0000-0002-6589-8662 |
226 docs (1998 - 2024)
Service Innovation , Value (mathematics) , Value Creation , Customer Participation , Value Co-Creation |
|
860
One Index
|
Van Vaerenbergh, Yves PhD 0000-0001-7621-1961 |
106 docs (2009 - 2024)
Sharing Economy , Access-Based Consumption , Collaborative Consumption , Service Recovery , Value (mathematics) |
|
859
One Index
|
Berry, Leonard PhD 0000-0002-9110-7502 |
314 docs (1957 - 2024)
Service Quality , Services marketing , Patient Experience , SERVQUAL , Patient Participation |
|
857
One Index
|
Parasuraman, A. PhD |
180 docs (1975 - 2023)
Service Quality , Technology Acceptance Model , Customer Satisfaction , Empirical research , Conceptual model |
|
853
One Index
|
Sousa, Rui PhD 0000-0002-0049-1896 |
75 docs (1998 - 2024)
Value (mathematics) , Contingency , Service Quality , Servitization , Performance Measurement |
|
849
One Index
|
Chen, Mu-Chen PhD 0000-0002-9685-3408 |
135 docs (1996 - 2024)
Service Quality , Technology Acceptance Model , Perceived Ease of Use , Customer satisfaction , Kansei Engineering |
|
845
One Index
|
Gebauer, Heiko PhD 0000-0003-2933-244X |
247 docs (1973 - 2024)
Service product management , Service Innovation , Value (mathematics) , Product-Service Systems , Product-service system |
|
842
One Index
|
Heaslip, Graham PhD 0000-0001-8329-6369 |
44 docs (2008 - 2024)
Humanitarian aid , Humanitarian Logistics , Coordination , Supply Chain Management , Emergency Logistics Planning |
|
841
One Index
|
Laws, Eleanor PhD |
153 docs (1985 - 2022)
Tourism Research , Tourism Development , Sustainable Tourism , Hospitality , Tourist Satisfaction |
|
840
One Index
|
Lariviere, Bart PhD 0000-0003-3219-4447 |
111 docs (2002 - 2024)
Customer Satisfaction , Customer Loyalty , Value (mathematics) , Consumer Shopping Behavior , Customer Experience |
|
834
One Index
|
Jayawardhena, Chanaka 0000-0003-0928-9835 |
84 docs (1998 - 2024)
Consumer Engagement , Value (mathematics) , Consumer Shopping Behavior , Service Quality , Online Shopping |
|
831
One Index
|
Schneider, Benjamin PhD 0000-0003-0306-4184 |
156 docs (1968 - 2023)
Service Quality , Organisation climate , Organizational Behavior , Organizational Culture , Organizational Learning |
|
831
One Index
|
Fisk, Raymond PhD 0000-0002-7014-0557 |
136 docs (1980 - 2024)
Service Innovation , Transformative learning , Service Science , Value (mathematics) , Customer Experience |
|
830
One Index
|
Wu, Laurie PhD 0000-0001-9257-3911 |
68 docs (2011 - 2024)
Hospitality , Consumption (sociology) , Consumer Culture Theory , Sponsorship Effects , Value (mathematics) |
|
829
One Index
|
Roth, Aleda PhD 0000-0002-4842-2582 |
161 docs (1965 - 2024)
Empirical research , Sample (material) , Service Quality , Offshoring , Scope (computer science) |
|
825
One Index
|
Sundbo, Jon PhD |
194 docs (1991 - 2024)
Service Innovation , Innovation Methodologies , Open Innovation , Tourism Research , Policy Innovation |
|
823
One Index
|
Richard Malcolm Johnston PhD |
386 docs (1881 - 2020)
Organizational Change , Service Quality , Information System Integration , Organizational Learning , Technology Acceptance Model |
|
818
One Index
|
David Earl Bowen PhD 0009-0007-5918-5520 |
127 docs (1923 - 2024)
Service Innovation , Service Quality , Customer Satisfaction , Customer Participation , Service Science |
|
812
One Index
|
Du, Zhong 0000-0002-9854-5214 |
6 docs (2023 - 2023)
Food delivery , Mode (computer interface) , Live streaming , Dynamic Pricing , Delivery system |
